Most orders are processed within 1-2 business days of being placed. Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.

We’re so sorry to hear that! Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability. Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment. Feel free to contact us at help@flaviar.com if you have any questions about your order.

Please email help@flaviar.com right away! Be aware if your order has already been confirmed by a retailer, Flaviar Checkout cannot guarantee they will be able to cancel your order.

If the provided delivery address is incorrect, if you refuse delivery, or if delivery is unsuccessful after the final delivery attempt, we will refund you minus any restocking fees incurred. We reserve the right to withhold the shipping costs in addition to the costs of the shipment's return from the refund.

All payments are processed by our e-commerce fulfillment partner, Flaviar Checkout. When you complete your purchase, you will see Flaviar Checkout/MASH&GRAPE on your statement.

Please email help@flaviar.com right away! Be aware that if you reach out longer than two hours after your order has been placed or you’re looking to change your address to a different state, Flaviar Checkout cannot guarantee that they will be able to satisfy your request.

Please be aware it is every customer's responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.

Flaviar Checkout cannot guarantee that a retailer will agree to accept a return or exchange. Please review Flaviar Checkout's terms before purchasing and contact Flaviar Checkout if you are requesting a refund.

In the event that your order is refunded, the refund will be processed directly by Flaviar Checkout and may take 5-10 days to post back to your original payment method.

Due to policies set in place by our payment processor, Flaviar Checkout must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.